VetXtend | Hear the Buzz - What People Are Saying About Our Veterinary Support

Testimonial

Louise Absalom – Practice Owner

Redgum Vet and Pet Boarding, Port Augusta, South Australia

Redgum Vet and Pet Boarding has established a positive working relationship with PetPA. A major part of this relationship is the dispensing of prescription medications from the PetPA online pharmacy to clients. We’ve noted a high sense of professionalism, timely responses to both the clinic and clients, and exceptional support from pharmacy staff including seeking further clarification when required. We’re kept informed of any changes and supplied with up-to-date information to support a positive working relationship. Redgum Vet and Pet Boarding encourages clients to purchase from the PetPA online store, to support optimal animal health and to also ensure the client spend is within their budget. Overall, we’re very, very happy with our relationship.

Testimonial

Yasmin Flores – Practice Manager

Chamberlain Road Veterinary Clinic, Calliope, Queensland

Our partnership means we can keep up with the demand for access to online products and prescriptions, while still benefiting financially with the shared profit system. We love that our clients can get the products we recommend quickly and with ease, without us having to hold as much stock or medication. Clients love that they are getting better prices too. We receive great client reviews on the prompt service and delivery from PetPA.

Testimonial

Dr. Sally Rekers – Practice Owner

Mansfield Veterinary Clinic, Mansfield, Victoria

We are loving our partnership. With more clients turning to online purchases, the PetPA pharmacy and online store have allowed us to offer a more affordable solution, while still maintaining some control over purchases. And, there’s the added benefits of having monthly marketing all done for us, which contributes to passive income at the end of the month. The wellness plans are a great addition to our services, but without having the stress of managing them. The reporting dashboard is great to delve deep into where the practice is performing well (and where it’s not), in a lot more detail than can be extracted easily from our PMS. And, we’re really loving the NPS setup – it’s no work for us and we’re getting some great new Google reviews, which has always been a bit challenging to ask for.

Testimonial

Dr. Louise Lehmann – Practice Owner

Clare Valley Veterinary Services

We partnered with PetPA 12 months ago and since that time we have utilised their dashboards for financial reporting and their online pharmacy and retail store. The dashboard platform allows us to access both our practice management and accounting information in one easy to read location. I have also used the reporting to identify products we are selling below the desired margin and to monitor our KPI’s both weekly and monthly. We’ve found the online pharmacy and retail store a great asset to our business. It has reduced our stock handling and loss, and our clients really appreciate access to competitive prices for both their pets on-going medications and/or preventative health products. I can’t recommend this service highly enough.

Statement

VetXtend and PetPA: Data use and our commitment to independent vets

25 November 2025

We have become aware of some false claims recently published and distributed amongst the veterinary industry. Let us set the record straight: your data, and the best interests of your patients are at the heart of everything we do. At VetXtend and PetPA, your trust means everything to us. We are here to support veterinary practices – not compete with them. Your success is our success; this is a true win/win partnership.

Our relationship with PetPA

PetPA online retail store and pharmacy is part of the VetXtend family of brands. Even though we are connected, VetXtend and PetPA are separate businesses. We have separate systems, separate databases, and separate day-to-day operations.

Any information you share with us is only used for the exact service or campaign you approve. We do not “share” practice data. We do not “mix” client information. Nothing happens without your permission. You are always in full control.

We work together to give real and measurable value back to local veterinary practices – things like:

Strong rebate income
Lower cost of goods
Simple, fast customer service

Your data stays yours

Every partnership includes a legally binding agreement that protects your data. Your practice data is never sold, shared, or used outside of the services you choose.

We use it only to help your practice succeed – through dashboards, reporting, and marketing tools designed to support your work, not replace it.

Built on trust, proven in results

Your trust keeps us in business, and we take that responsibility seriously.

This is why more than 674 veterinary practices choose the VetXtend family of brands – because we don’t just talk about quality and integrity, we live by them. It’s built into everything we do. We work hard to deliver you results:

Stronger retail performance, lower COGs, better profitability, customer loyalty, and better standards of care.
Paws App users save up to 1 day a week in admin time.
Rebate programs deliver up to $1,600/month in passive income.
Digital marketing campaigns achieve over 1,000% ROI – bringing clients back to your door.

Experience meets innovation

We know your world because we’ve lived it – our founder and executive team have spent decades in the industry and have run over 110 practices and supporting 650+ practices – nearly a third of the veterinary industry in Australia and New Zealand. That experience gives us a deep, practical understanding of what it takes to thrive.

We don’t just offer systems – we transform your data into strategies that help your practice grow, and your clients receive the care they deserve.

Combining expertise in technology, marketing, finance, business and operations
AI-driven platforms that are secure, intelligent, and future-ready
Solutions built specifically for veterinary practices

Global reach, local impact

Our commitment to innovation and results is taking us further afield – with operations across Australia, New Zealand, Asia, the USA, and new markets opening in Europe and South Africa. This growth reflects the strength of our people, our technology, and the trust veterinary professionals place in us worldwide.

Integrity matters

We reject fear-based claims and false stories. They only harm the industry – and the people working in it. VetXtend and PetPA remain committed to:

Protecting your practice data
Promoting ethical, responsible practices
Supporting vet practices for the long term

Our mission

Everything we do is about helping you connect with your clients, care for more pets, and grow a thriving, sustainable practice. We use smart, AI-driven systems designed with top-level security. Our tools help practices save time, money, and stay ahead in a fast-changing industry.

We’re proud of our transparency. If you want to learn more about how we protect your data, we’d love to show you.